Refund policy

RETURN WINDOW

Eligible physical products may be returned within 30 days after delivery.

RETURN ELIGIBILITY

Items must be unused, unopened where applicable, in their original packaging, and accompanied by proof of purchase. To request a return, use the Contact form at viralpicks.org before sending anything. Returns sent without prior authorization may not be accepted.

Approved returns must be mailed to:

ViralPicks
725 Paso De Luz
Chula Vista, CA 91911
United States

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. We recommend using tracked shipping. Original shipping charges are non-refundable unless the return resulted from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. Contact us promptly through the storefront Contact form and include your order number plus clear photos of the item and packaging so we can review the issue.

NON-RETURNABLE ITEMS

Digital downloads and other digital products cannot be returned or refunded after delivery or access, except where required by law. Opened personal-care, cosmetic, hygiene, cleaning, or chemical products cannot be returned unless defective. Gift cards, customized products, and items clearly marked final sale are also non-returnable. Contact us before ordering if you are unsure whether an item is eligible.

CANCELLATIONS

Cancellation requests are accepted before an order enters processing. Once fulfillment has started, cancellation is not guaranteed.

EXCHANGES

We do not process direct exchanges. After an approved return, place a separate order for the replacement item.

EUROPEAN UNION CUSTOMERS

If an eligible product is shipped into the European Union, applicable consumer cancellation and return rights, including the 14-day cooling-off period, remain available. Statutory rights override any conflicting part of this policy.

REFUNDS

We will notify you after receiving and inspecting an approved return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time. If more than 15 business days have passed after refund approval, contact us through the storefront Contact form.